UK Industrial Placement – Business Support Officer

Commercial Banking

In Commercial Banking, our global reach and expertise helps approximately 1.3 million customers to thrive and grow, ranging from small enterprises focused on their domestic market to large companies operating internationally. Through our relationship managers and digital capabilities, we provide our customers with cross-border trade and treasury services, help them become more sustainable and enable access to products and services offered by other parts of the HSBC Group. We connect entrepreneurial businesses to opportunities by meeting their day-to-day financial needs, supporting them with working capital, term loans and acquisition or project finance as well as providing the digital tools to help them manage their finances efficiently.

Wealth and Personal Banking

In Wealth and Personal Banking, we help customers across the world with the management of their day-to-day finances and savings. Wealth and Personal Banking supports individuals, families, business owners, investors and entrepreneurs. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We support customers through our branch network, self-service terminals, telephone service centres, and internet and mobile banking.

Overview

The Industrial Placement provides you a great opportunity to gain exposure to many areas of the business. You will learn how we serve our customers and the importance of understanding their needs to achieve our ambition – to be the preferred international financial partner for our clients.

What you will do

As a Business Support Officer, you will support the management and execution of the strategic priorities of HSBC UK by working closely with a team in either Commercial Banking or Wealth and Personal Banking. You will gain exposure across our business to build your knowledge of how we work collaboratively to deliver on the Group’s strategy.

Some of your responsibilities will include:

• Work in collaboration with your team on different projects

• Taking responsibility for the delivery of activity to support the wider business to meet customer, employee and regulatory requirements

• Business support such as minute taking, preparing meeting packs and briefing documents

• Preparing and delivering internal presentations and papers at team and executive meetings

• Managing internal stakeholders across the business

You will develop the following skills:

• Commercial awareness

• Self-awareness and Interpersonal skills

• Presentation and project management

• Influencing and managing upwards

• Developing a growth mind-set

• Developing resilience

• Business appropriate communication

Who will this role suit?

To be successful in this role, you should meet the following requirements:

• Demonstrate strong communication skills which will enable you to engage in effective conversations and build strong connections

• Be resilient to a continuous changing environment

• Willingness to learn and take on new opportunities

• Driven and proactive, taking ownership of your own self-development

• Ability to suggest new ideas and perspectives

What can this lead to?

If you excel on your Industrial Placement, you could be considered for our Commercial Banking UK Graduate Programme or Wealth and Personal Banking Graduate Programme. Here, you will not only develop your professional, personal and work-based transferable skills, but also you will learn how to work in a professional environment in a culture that thrives on living our values every day. Your placement will take you a step closer to a professional career within HSBC UK.